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| 1. |
Q. |
Why Hill's as opposed to other home delivery services? |
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A. |
If you're looking for the convenience of a
home food delivery service, choose the best. Hill's is a name that thousands of
smart New England families have chosen for over 80 years. Would you believe
that shopping could be as easy as ordering from the comfort of your own home or
office? Start your family on a better way of life. Save time, shop the convenient way.
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| 2. |
Q. |
Where do you deliver? |
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A. |
Hill's Home Market services a 200-mile radius from our
Hudson,
Massachusetts distribution center.
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Massachusetts - (including Cape Cod, Martha's
Vineyard and Nantucket).
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Rhode Island
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New Hampshire - (from Concord South).
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Maine - (from Portland South).
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Connecticut - (from Fairfield County
North).
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Vermont - (Coming Soon!).
(See map)
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| 3. |
Q. |
How is Hill's like a Warehouse Club? |
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A. |
Our concept goes far beyond what a typical warehouse
club offers. Many of our customers are former warehouse club shoppers
who loved the idea of being able to stock up on items they frequently use but grew frustrated with the lack of consistency in product choice
at the warehouse clubs. With Hill's you decide on the products you want,
the brands you like, and the sizes your family prefers - we have over 56,000
item to choose from - all delivered right to your home. No more lugging
heavy or bulky items like water, laundry detergent, paper towels, reams of
paper, or pet food. It's like having your own personal supermarket at
home! Much like your local supermarket, a warehouse club typically
focuses on what sells best, and promotes its business by offering whatever kind
of deal they can find to get you in the door. By contrast, our goal is to
keep you stocked and supplied with the items you want, not what sells best for
us.
Here's a great example:
Imagine your family drinks a lot of Gatorade and you want to stock up on a case or
two. Gatorade comes in so many different
varieties - powder, juice box, sports top, 32oz, 48oz, 68oz, 128oz, and perhaps
most overwhelming are the number of flavors available! Warehouse Clubs offer
only a few of these flavors in maybe one or two sizes. With Hill's, if Gatorade makes it, we either already offer it or can get it for you! |
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| 4. |
Q. |
Are you competitively priced? |
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A. |
Yes, we are competitively priced. Our
grocery prices are comparable to those in your local supermarket. Our
restaurant quality meats, fish and poultry are far superior to those in the supermarket and
therefore our prices can be compared to a fine butcher
shop or fish market. We unit price everything we sell, openly share our prices, and welcome
you to compare. |
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| 5. |
Q. |
Do I need to purchase a freezer in order to use your service? |
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A. |
Not necessarily. While it is not required
that you purchase a freezer to use our service, we have found through many
years of being in home delivery that having extra freezer space allows for
greater flexibility since you will be stocking up on the products you use each
week. For this reason, Hill's offers competively priced freezers for your convenience. |
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| 6. |
Q. |
Do I have to buy from a predetermined menu?
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A. |
No, quite the contrary. Unlike "freezer
plans" that typically offer a limited number of products and predetermined menus based on your family size, we believe that our customers
should have complete control over the decisions on what to purchase based on
their individual family needs and weekly budget. With Hill's you are totally in
control of the ordering process by choosing from over 56,000 items and buying
whatever items you want. After all, who knows better what your family needs
than you?
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| 7. |
Q. |
Can you help me estimate my families food needs?
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A. |
Yes, should you need assistance our friendly staff are all trained to assist you in planning and placing your order according to your
individual family needs and food budget. You may reach Customer Support by calling our toll free
number at (800) 682-3000 or by e-mailing us at
csupport@hillshomemarket.com. |
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| 8. |
Q. |
How do I get started?
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A. |
If you like to do things yourself, begin by browsing our catalog, select the items you want to purchase and proceed to checkout. If you prefer to shop by phone, call Customer Support at (800) 682-3000 and one of our trained representatives will help you place your order. That's it! Click here to get started. |
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| 9. |
Q. |
How do I order?
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A. |
There are 4 ways to place your order:
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Click Here
to order Online.
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Send us a Fax at (978)
567-1406
(Be sure and write your name, address and phone number on each page of your fax).
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Call Customer Support at (800) 682-3000
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Monday-Thursday:
Friday:
Saturday: |
8:00am-8:00pm EST
8:00am-6:00pm EST
8:00am-12:00pm(noon) EST |
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Schedule a Welcome Visit A Hill's representative will come to your home and help you plan and place your first order . For more information contact us at csupport@hillshomemarket.com or call Customer Support at (800) 682-3000.
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| 10. |
Q. |
After I place my order, how long will it take for delivery?
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A. |
Delivery is usually within two (2) weeks
from the date we receive your order. When your order is ready a company representative will contact you
to set up a convenient delivery date and time.
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| 11. |
Q. |
What is your return policy?
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A. |
We stand behind our products 100%. This means
that if for any reason you are not totally satisfied with any of our products
you may return them for an exchange or a full credit within 120 days of
purchase date.
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| 12. |
Q. |
Do I have to be home for my delivery?
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A. |
No. Better than half of our customers'
deliveries are made unattended. All of our company couriers are insured, and
scheduling arrangements are made well in advance of your delivery date. |
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| 13. |
Q. |
How do I pay for my purchases?
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A. |
We accept all major credit cards including
Master Card, Visa, American Express, Discover and any ATM/ Debit cards bearing
the MasterCard or Visa logo. We also accept personal checks and offer
convenient monthly payment options (subject to approval).
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| 14. |
Q. |
Since I will be stocking up, do I need a lot storage space for my products?
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A. |
No. In fact most customers are surprised how
little space is actually needed to stock up. |
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| 15. |
Q. |
Does Hill's Home Market sell or rent personal information about its
customers to third parties?
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A. |
No, Hill's Home Market understands,
recognizes and respects the importance of maintaining your privacy. To
demonstrate our commitment we have created a Privacy Statement that is
described on our web site. Hill's does not sell or rent personal information
about individual customers (such as name, address, telephone number, email
address) to third parties.
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